As a colleague put it, the last 25 years have been rather like canoeing down an uncharted river as you never know what is around the next bend: smooth water, rapids or a waterfall! Certainly publishing and bookselling has changed a lot in that time, although the most notable change has been the ever increasing difficulty in selling books! The Internet has opened up new opportunities in finding new customers, but also presented a major source of distraction for them so the same potential customers have become less interested in reading books!
Anyway, as the saying goes, when the going gets tough, the tough get going. We wish all customers and readers a happy and prosperous new year and decade.